Eclassopedia is committed to operating this website with the highest ethical standards and appropriate internal controls. We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using this website and providing your personal information, you consent to the terms of our online privacy policy and to our processing of such personal information for the purposes explained in this policy. As part of our normal operations we collect, and in some cases, disclose information about you. By registering on the site or by subscribing to a service and providing your contact details (telephone, email, mobile number, shipping address, credit card details etc), you agree that this action constitutes a consent, for the purposes of the telemarketing laws, to receive information about products and services (“Services”) from Eclassopedia. You hereby consent to our contacting you pursuant to the business relationship established using the information you provide to us. We encourage you to read this privacy policy regarding the collection, use, and disclosure of or your information. If you are not comfortable with any of the terms or policies described in this Privacy Policy, we ask that you discontinue use of our Website.
1. Privacy
Your privacy is very important to us. We follow systematic and stringent procedures to protect the security of the information / data stored on our Website. The information that you have shared on our Website is stored in secure server with encryption and can be accessed only for official purposes. Any of our employees who violate our privacy and/or security policies related to customer’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
2. Registration
On signing up on our Website, you are required to provide us with certain basic mandatory information inter-alia including your e-mail id, name, gender and a password. Once the registration is completed, the said e-mail id and password can be used to access your account every time you visit our Website.
3. Information we collect and that you provide:
We collect information that is either anonymous or personally identifiable. When you visit our site to read or download information, we collect and store the name of the domain from which you access the internet, the date and time you access our site and the internet address of the website from which you link to our site, the search terms you enter into our search utility, browser software and internet service provider you use and any other relevant information, in order to improve security, analyze trends and administer the site. Our analytic tools may also capture anonymous information such as your demographic and geographic information, with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our site, so that we can make it more useful to our visitors. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein. Set out below are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our Website or give us in any other way, including but not limited to Name, profile picture, gender, email id, telephone number, mobile number, course details, grade etc. in case you are a student or in the event you are registered as a tutor, the information that we collect would inter-alia include your name, school, school year, academic major, tutoring experience, listed interests, tutoring subjects, additional information on your tutoring areas of expertise etc. You can choose not to provide certain information, but in such event you may not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. Customer needs to fill all the mandatory information for placing an order with us. We may, as required or permitted by law or in the course of performing our regulatory responsibilities, provide personally identifiable information, such as your name and address, or any other information that you provide, without your permission to persons or organizations that request this information. Eclassopedia has the right to share limited details regarding the tutor and the student subscriber with each other as per the requirement. However, at no instance, the tutor or the student subscriber are allowed to share personal information of any kind with each other in the course of tutoring or otherwise. Any such act would be considered as a violation of this policy and the accounts and services availed by respective parties will be suspended / cancelled at the sole discretion of Eclassopedia.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your Web browser accesses our website or advertisements and other content served by or on behalf of Eclassopedia on other websites.
• E-mail Communications: Registration to our Services shall entitle us to send you promotional and transactional emails from us. Subscription to our newsletters entitles us to send you periodic newsletters and promotional emails. If you do not want to receive e-mails or any other communication from us, you may unsubscribe by clicking on ‘unsubscribe’ at the footer of any email received from us. Alternately, you may also email us at info@Eclassopedia.com.
• SMS and Voice Communications: Upon subscribing to any services on our Website, we shall be entitled to use your registered mobile number on the Website to send transaction related SMS/Voice calls to you, irrespective of DND services being activated on your mobile. We may occasionally send promotional SMS/Voice Calls to your registered mobile number. Customer hereby authorizes us to send transactional SMS/Voice calls to his registered number, even if the number is registered for DND “Do not Disturb” service.
• Information from Other Sources: We may also receive relevant information from other sources and use such information for providing better customer experience.
• Payment Information: We do not take Credit/Debit card or Net banking details on our website. On clicking the option Pay Now, you will be redirected to either Secure Payment Gateway or Bank’s Net Banking website for completing the transaction. You will then be required to enter your relevant card details or net banking details on the page to complete the transaction. On successful completion of the transaction, you will be redirected to our website with your order details and order number being displayed. It is to be noted that we will not be storing any Bank related information on our records and none of our staffs will hold or be exposed to this information.
• Information to Tutors: If you register to use the Services as a Tutor, your name, school, school year, academic major, tutoring experience, listed interests, tutoring subjects, additional information on your tutoring areas of expertise that you provide via the Services SNS profile picture (or other profile picture provided by you), and current online/office status may be publicly viewable via the Site.
4. Cookies
Some of our applications use cookies. These cookies are files which will identify your computer / your “session” to our server as a unique user when you visit pages on our website. Once you exit our site, these “session cookies” expire (either when you close your browser or after 20 minutes). We also use “tracking cookies” to collect information regarding website usage (e.g., the number of visitors to different sections of our website) to analyze traffic to our website and improve user experience. We use cookies only to ensure your improved shopping experience and not for obtaining or using any other personally identifiable information about you. Our cookies are free from virus and do not contain any personal details. You may configure your browser to prevent cookies from being set on your computer. If you reject cookies, you may still use the site, but your ability to use some areas of the site may be limited and you may not be able to use certain features of the site.
5. Server Logs
In order to ensure easy and comfortable surfing on our Website, each time you visit our Website, the server collects certain statistical information. These statistics are only used to provide us information in relation to the type of user using our website by maintaining history of page viewed and at no point they identify the personal details of the user. We may make use of this data to understand as to how our Website is being used.
6. Social Media Widgets
The Website may include certain social media features, such as the ‘Facebook Like’ button and widgets such as the ‘Share this button’ or interactive mini-programs that run on the Website. On using these features, the IP addresses of the user may be collected depending on the page that is being visited and the Website may set appropriate cookie to enable the feature to function properly. The social media features and widgets are either hosted by a third party or hosted directly on the Website. The interactions of the users with these features are governed by the privacy policy of the company providing it as the case may be.
7. Usage by Children
We don’t knowingly collect, maintain or sell products or services to people under age 18 or use personal information from our website about children under age 18. Children should seek the consent of their parents before providing any information about themselves or their parents and other family members online. You can visit this site without revealing any personal information about yourself. However, some pages on this site may require registration/Login to access. We collect this information to better understand your needs and provide you with better services. If you choose not to provide the information, you may still access the other pages of this site. To access certain services or offerings you may be requested for personal information to enable us to contact you from time to time by either email, mobile, postal mail or other means; to provide you with the information about the Services offered by us, special deals and promotions that may possibly be of interest to you; to measure consumer interest in our products and Services; to customize the user experience; enforce the legal terms or any subscriber agreement which govern your subscription for Services; perform market research; offer you extension of Services; or to detect and protect against error, fraud and other criminal activity. While providing such information you accept that we may use personal information about you to improve the site, review the usage of the site, the content and design of the site, improve our promotional efforts, the product offerings and services. Should you need to update or correct the information you provided, you may log in to your Account and update the same from ‘My Account’ section. Eclassopedia at its discretion may update this policy from time to time and you are advised to read the policy every time you access our Website.
8. Third Party Links
Eclassopedia does not endorse or guarantee any third party links found on this Website. The Services offered on third party sites are not Services of Eclassopedia, and Eclassopedia cannot attest to the accuracy of information provided by the linked sites. You should not consider Eclassopedia linking to any website to be an endorsement by Eclassopedia, or any of its employees, or the sponsors of the site or the information or products presented on that site.
9. Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through our website, we collect your personal details on a secured server. The payment details are entered on the Payment Gateway’s or Bank’s page on a secured SSL. The data is transferred between Bank and gateways in an encrypted manner. Eclassopedia utilizes various information security measures such as firewalls, encrypted data transmission and other security techniques to protect your personal data. However, please keep in mind that transmitting information via the internet is never completely secure and thus any information submitted may be intercepted, collected, used or disclosed by others. As per our security procedures we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer. We are not responsible for the security or confidentiality of communications you send to us through the internet using email messages.
10. Safety and Security Tips
• Protect your passwords.
1. Keep your passwords private. Anybody who knows your password can access your account;
2. When creating a valid password, use letters, numbers and symbols and it should be 6-15 characters long. Avoid using dictionary words, your name, e-mail address, or other personal information that can be easily obtained. Frequent change of your password also ensures better protection to your account;
3. Avoid using the same password for multiple online accounts;
4. If you are logging in from a public computer or terminal, always log out when you complete an online session instead of closing the page.
• Ensure your Personal Computer is protected:
1. Fraudsters may send genuine-looking emails that contain viruses. These viruses install a malicious code on your Computer without your knowledge and extract your confidential information that you use to access your online profile / account etc.;
2. Tips to bear in mind:
• Keep your computer updated with latest anti-virus / anti-spyware software;
• Install a personal firewall on your computer to protect your account;
• Do not click on links or open attachments in unknown or unsolicited (spam) emails.
11. Logos
Use of the Eclassopedia logo is not permitted on another entity’s website or printed materials without prior written consent. To request logo usage, send an email with detailed information about the proposed use to atom@Eclassopedia.com.
12: Grievance Redressal
If the User encounters any violation of privacy, breach of information, identity theft, or has grievances regarding the Information shared, collected, stored, or disseminated by Ecassopedia concerning the Website, they have the option to report it to the designated Grievance Officer. The contact details of the Grievance Officer are as follows:
Name: Grievance Redressal Attendant Address: Commonwealth Games Village, New Delhi, India Phone Number: +91 9821373362 E-mail Address: info@eclassopedia.com
Rest assured, we take all grievances seriously and are committed to resolving any issues you may encounter promptly and efficiently. Your feedback is essential to us and will help us maintain the highest standards of service. Thank you for your cooperation.
13. Terms of Use, Notices, and Revisions
If you choose to visit this site, your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes, and application of the laws of India.
If you have any concern about privacy at our Website, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and the Terms of Use will also change; but you should check our web site frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.
Eclassopedia retains the authority to modify or update this Policy at any given time. In the event of any alterations that may restrict or limit the existing User rights under this Policy, we will notify you. Such changes or updates will take immediate effect once posted on the Website, and your continued use of the platform will be considered as your acceptance of these revisions. Rest assured, we value your transparency and will keep you informed about any significant Policy changes.
14. Reach us
If you have any questions or comments regarding this privacy policy, please contact us via email at info@Eclassopedia.com.
Ecassopedia emphasizes that we cannot be held responsible for any consequences arising from the misuse of our website, particularly if it involves a Minor or Child registering without appropriate consent. As part of our commitment to ensuring a safe environment, Eclassopedia reserves the right to terminate the subscription or deny access to the website if Age Requirements are not met, and parental/legal guardian consent is not obtained. We will take all necessary measures to promptly remove such information from our servers.
If you are a parent/legal guardian and discover that your child has provided personal information without your consent, please reach out to us at info@eclassopedia.com.
For any instances of bullying, abuse, or harassment that your child may encounter while availing of our services, please contact us at info@eclassopedia.com. We are here to support and address any concerns you may have. Your child’s safety is of utmost importance to us.
